Network Status
There are currently no known outages with Ascensa. If you are experiencing network issues, please contact your Account Manager or email support@ascensa.com.au
Incident Start Time
Wenesday, 2nd October 2024 - 15:30 PM AEST
Wenesday, 2nd October 2024 - 15:30 PM AEST
Locations Impacted
Redtrain Networks, VIC
Redtrain Networks, VIC
- Altona
- Cranbourne East
- Doncaster
- Essendon
- Fraser Rise
- Heidelberg
- Keilor East
- Maidstone
- Metro Village
- Officer
- Mambourin
- Teesdale
Services Affected
Fibre Broadband, IP Telephony
Fibre Broadband, IP Telephony
Service Restore Time
Wenesday, 2nd October 2024 - 20:00 PM AEST
Wenesday, 2nd October 2024 - 20:00 PM AEST
Status Update
02-10-2024, 17:30 PM
Redtrain Networks has been notified and engineers currently investigating.
02-10-2024, 18:00 PM
Redtrain Networks has advised that an unplanned service disruption has occurred. The issue at this stage is hardware related. Engineers scheduled be dispatched to inspect a core router that is not responding, currently no ETR.
02-10-2024, 20:00 PM
All impacted services restored.
02-10-2024, 17:30 PM
Redtrain Networks has been notified and engineers currently investigating.
02-10-2024, 18:00 PM
Redtrain Networks has advised that an unplanned service disruption has occurred. The issue at this stage is hardware related. Engineers scheduled be dispatched to inspect a core router that is not responding, currently no ETR.
02-10-2024, 20:00 PM
All impacted services restored.
Incident Start Time
Sunday, 25th August 2024 - 15:30 PM AEST
Sunday, 25th August 2024 - 15:30 PM AEST
Locations Impacted
Maidstone, VIC
Maidstone, VIC
- The Grove estate
Services Affected
Fibre Broadband, IP Telephony
Fibre Broadband, IP Telephony
Service Restore Time
Sunday, 25th August 2024 - 23:50 PM AEST
Sunday, 25th August 2024 - 23:50 PM AEST
Status Update
25-08-2024, 15:00 PM
Redtrain Networks has been notified and engineers currently investigating.
25-08-2024, 15:15 PM
Redtrain engineers dispatched enroute to Maidstone FTTx exchange.
25-08-2024, 17:30 PM
Redtrain engineers have arrived on-site and have commenced troubleshooting.
25-08-2024, 19:55 PM
Redtrain engineers are still troubleshooting to determine the problem and restore services. Currently there is still no ETR provided by our carrier Redtrain Networks.
25-08-2024, 23:50 PM
Services to Maidstone restored. Fault due to an unexpected equipment error at the Redtrain Maidstone exchange.
25-08-2024, 15:00 PM
Redtrain Networks has been notified and engineers currently investigating.
25-08-2024, 15:15 PM
Redtrain engineers dispatched enroute to Maidstone FTTx exchange.
25-08-2024, 17:30 PM
Redtrain engineers have arrived on-site and have commenced troubleshooting.
25-08-2024, 19:55 PM
Redtrain engineers are still troubleshooting to determine the problem and restore services. Currently there is still no ETR provided by our carrier Redtrain Networks.
25-08-2024, 23:50 PM
Services to Maidstone restored. Fault due to an unexpected equipment error at the Redtrain Maidstone exchange.
Incident Start Time
Friday, 24th May 2024 - 11:00 AM AEST
Friday, 24th May 2024 - 11:00 AM AEST
Locations Impacted
Australian Wide
Australian Wide
- All Redtrain Locations
Services Affected
Upstream, Fibre Broadband, IP Telephony
Upstream, Fibre Broadband, IP Telephony
Service Restore Time
Friday, 24th May 2024 - 12:00 PM AEST
Friday, 24th May 2024 - 12:00 PM AEST
Status Update
24-05-2024, 11:15 AM
Redtrain Networks has been notified and engineers currently investigating.
24-05-2024, 12:00 PM
Services have been been restored, unplanned service disruption was due to a network disruption with Redtrain's upstream carrier.
24-05-2024, 11:15 AM
Redtrain Networks has been notified and engineers currently investigating.
24-05-2024, 12:00 PM
Services have been been restored, unplanned service disruption was due to a network disruption with Redtrain's upstream carrier.
Incident Start Time
Friday, 26th April 2024 - 03:30 AM AEST
Friday, 26th April 2024 - 03:30 AM AEST
Locations Impacted
Pakenham, VIC
Pakenham, VIC
- Amberlea estate
- Eden Brook estate
- Waterford Rise estate
Services Affected
Fibre Broadband, IP Telephony
Fibre Broadband, IP Telephony
Service Restore Time
Friday, 26th April 2024 - 18:45 PM AEST
Friday, 26th April 2024 - 18:45 PM AEST
Status Update
26-04-2024, 05:00 AM
Redtrain Networks has been notified and engineers currently investigating.
26-04-2024, 08:25 AM
Redtrain engineers dispatched enroute to Pakenham FTTx exchange.
26-04-2024, 09:45 AM
Redtrain engineers have arrived on-site and have commenced troubleshooting.
26-04-2024, 10:30 AM
Redtrain advises that their upstream provider is experiencing an unplanned outage, this has resulted in the service disruption to customers connected to the Pakenham FTTx exchange. Redtrain engineers are working with their upstream partners to resolve the issue as soon as possible. Currently still no ETR provided by our carrier Redtrain Networks.
26-04-2024, 13:15 PM
Redtrain engineers are still working with their upstream provider to determine the problem and restore services. Currently there is still no ETR provided by our carrier Redtrain Networks.
26-04-2024, 14:50 PM
Redtrain advises that Upstream engineers have since attended site to assist with the fault elimation process. Testing indicates a potential optic fibre issue. Fibre repair technicians have now been engaged and dispatched to assist with the issue. Currently there is still no ETR provided by our carrier Redtrain Networks.
26-04-2024, 18:45 PM
Services to Pakenham and Warragul restored. Fault due to damaged fibre on the the Upstream provider network affecting backhaul services, repairs have been completed by Telstra.
26-04-2024, 05:00 AM
Redtrain Networks has been notified and engineers currently investigating.
26-04-2024, 08:25 AM
Redtrain engineers dispatched enroute to Pakenham FTTx exchange.
26-04-2024, 09:45 AM
Redtrain engineers have arrived on-site and have commenced troubleshooting.
26-04-2024, 10:30 AM
Redtrain advises that their upstream provider is experiencing an unplanned outage, this has resulted in the service disruption to customers connected to the Pakenham FTTx exchange. Redtrain engineers are working with their upstream partners to resolve the issue as soon as possible. Currently still no ETR provided by our carrier Redtrain Networks.
26-04-2024, 13:15 PM
Redtrain engineers are still working with their upstream provider to determine the problem and restore services. Currently there is still no ETR provided by our carrier Redtrain Networks.
26-04-2024, 14:50 PM
Redtrain advises that Upstream engineers have since attended site to assist with the fault elimation process. Testing indicates a potential optic fibre issue. Fibre repair technicians have now been engaged and dispatched to assist with the issue. Currently there is still no ETR provided by our carrier Redtrain Networks.
26-04-2024, 18:45 PM
Services to Pakenham and Warragul restored. Fault due to damaged fibre on the the Upstream provider network affecting backhaul services, repairs have been completed by Telstra.
Incident Start Time
Friday, 3rd May 2024 - 13:15 PM AEST
Friday, 3rd May 2024 - 13:15 PM AEST
Locations Impacted
Australian Wide
Australian Wide
- All Redtrain Locations
Services Affected
IP Transit, Fibre Broadband, IP Telephony
IP Transit, Fibre Broadband, IP Telephony
Service Restore Time
Friday, 3rd May 2024 - 15:15 PM AEST
Friday, 3rd May 2024 - 15:15 PM AEST
Status Update
03-05-2024, 13:30 PM
Redtrain Networks has been notified and engineers currently investigating.
03-05-2024, 14:30 PM
Redtrain engineers investigating possible IP transit issue with upstream provider. All Ascensa customers in Redtrain service locations are affected, customers may experience slow browsing for the duration of this unplanned disruption.
03-05-2024, 15:15 PM
Services have been been restored, unplanned service disruption was due to a IP transit routing issue with Redtrain's upstream carrier.
03-05-2024, 13:30 PM
Redtrain Networks has been notified and engineers currently investigating.
03-05-2024, 14:30 PM
Redtrain engineers investigating possible IP transit issue with upstream provider. All Ascensa customers in Redtrain service locations are affected, customers may experience slow browsing for the duration of this unplanned disruption.
03-05-2024, 15:15 PM
Services have been been restored, unplanned service disruption was due to a IP transit routing issue with Redtrain's upstream carrier.
Emergency Maintenance
Please check current notices if you are experiencing service issues. Customers may experience service disruptions during emergency work undertaken by an upstream carrier.
Please be advised that during the advertised times, REDTRAIN Networks will be impacted by an emergency maintenance.
Redtrain engineers have identified an issue with the OLT impacting internet services for some customers. To address this, a system power-cycle of the OLT will take place to restore normal operation.
During the power-cycle process, there may be brief interruptions to service for affected customers.
Outage Start Time:
22/07/2024 6:00 AM (AEST)
22/07/2024 6:00 AM (AEST)
Outage End Time:
22/07/2024 9:00 AM (AEST)
22/07/2024 9:00 AM (AEST)
Affected Services:
Redtrain Internet Services - CORCESS ONLY
Redtrain Internet Services - CORCESS ONLY
Outage:
Emergency Maintenance Outage
Emergency Maintenance Outage
Impact:
Major
Major
Status:
Emergency Unplanned
Emergency Unplanned
Location:
- Pakenham, Victoria (Edenbrook, Amberlea)
Please be advised that during the advertised times, REDTRAIN Networks will be impacted by an emergency maintenance.
Redtrain engineers have identified a damaged fibre and requires emergency repairs. To address this, an emergency maintenance of the affected network will take place to restore normal operation.
During the emergency maintenance there may be brief interruptions to service for affected customers.
Outage Start Time:
09/07/2024 16:00 PM (AEST)
09/07/2024 16:00 PM (AEST)
Outage End Time:
09/07/2024 18:00 PM (AEST)
09/07/2024 18:00 PM (AEST)
Affected Services:
Redtrain Internet Services - EASTWOOD
Redtrain Internet Services - EASTWOOD
Outage:
Emergency Maintenance Outage
Emergency Maintenance Outage
Impact:
Major
Major
Status:
Emergency Unplanned
Emergency Unplanned
Location:
- Cranbourne East, Victoria
Please be advised that during the advertised times, REDTRAIN Networks will be impacted by an emergency maintenance.
Redtrain engineers have identified an issue with the OLT impacting internet services for some customers. To address this, a system power-cycle of the OLT will take place to restore normal operation.
During the power-cycle process, there may be brief interruptions to service for affected customers.
Outage Start Time:
02/07/2024 12:00 PM (AEST)
02/07/2024 12:00 PM (AEST)
Outage End Time:
02/07/2024 16:00 PM (AEST)
02/07/2024 16:00 PM (AEST)
Affected Services:
Redtrain Internet Services - CORCESS ONLY
Redtrain Internet Services - CORCESS ONLY
Outage:
Emergency Maintenance Outage
Emergency Maintenance Outage
Impact:
Major
Major
Status:
Emergency Unplanned
Emergency Unplanned
Location:
- Pakenham, Victoria (Edenbrook, Amberlea)
Systems OK
Unplanned Disruption
Systems OK
Systems OK